A-1 Razorback Moving Company and the BBB Part 5

Part 5 of our dealings with A-1 Razorback Moving Company and the BBB. See previous posts for more information about the saga.

On September 26th, I received this email from the BBB addressing the questions I had emailed them the day before. Re-read yesterdays posts for the questions.

Dear Ms. Jones:

To answer your questions regarding arbitration....

1. If you decide not to arbitrate your dispute with A-1 Razorback Moving, the complaint will be closed. How it is closed depends on the business' decision whether or not to participate. I cannot comment on the closing until I know this information.

All complaints remain on a business' record for 3 years. Once the complaint closes, it will appear on their report under the category of "Service Issues." It will report the outcome of the complaint only, such as unresolved or administratively closed. The BBB does not release specific details about any complaint, so that information will not be available to the public.

2. If you and the business choose to arbitration the dispute, the complaint will be closed once I've confirmed the terms of the arbitrator's decision have been met by either party. The complaint will appear under the category of "Service Issues." It will state the complaint was settled through arbitration.

Let me know if you have any other questions.

On September 29th, I sent the following reply back to the BBB, along with posting it on the case's website:

We have chosen NOT to enter into arbitration. You can let A-1 Razorback Moving Company know that we will see to it that people know how unprofessional their business it. We'll share our experiences with the public and tell of their unwillingness to even admit wrongdoings. Then the public can make up their own mind as to use their business or not. At least they will be educated as to how their workers act and treat the customer and their belongings.

Thank you for your help in trying to get this matter settled. I'm sorry the company wasn't more cooperative and eager to make sure their customers are 100% satisfied. I guess they weren't honest when they said, "In order to keep our customers happy, we try everything we can." I guess that doesn't include returning phone calls either...

If you need the note signed, please let me know and I will get it sent to you via mail.

On September 30th, I received the following email from the BBB:

We have received your most recent correspondence in the above-mentioned complaint case. You have indicated that you are NOT satisfied with the business' response in the matter. However, in the judgment of the Better Business Bureau, the business has made a reasonable effort to resolve the matter. Although, we realize that you may still feel the matter is not resolved, we have closed the case.

Case Closed. Now, you be the judge. Use A-1 Razorback Moving Company at your own risk.

To validate this complaint or to see the documents for yourself, click on the link below under the heading that says, "BBB and A-1 Razorback Moving Company Documents."