A-1 Razorback Moving Company and the BBB Part 4

Part 4 of our dealings with A-1 Razorback Moving Company and the BBB. See previous posts for more information about the saga.

On September 24th, I received the following email from the BBB:

Our initial effort to reach a voluntary settlement on the above-mentioned complaint has not been successful. Arbitration is the last option the Bureau can offer to resolve a dispute.

For a nominal fee of $75, this process provides for an impartial third party arbitrator to hear and decide your case. The hearing is informal, so you can present your own case without a lawyer; however, you have every right to be represented by a lawyer if you prefer. The decision is final and binding, meaning both parties are legally bound to abide by the decision.

Detailed information about this process may be obtained at www.arkansas.bbb.org under Programs & Services; Dispute Resolution; Rules of Binding Arbitration. I am also available to answer any questions you may have.

If you wish to enter into arbitration agreement, please complete the information at the bottom of this letter and return it to the Bureau within 14 days. I will then contact you for additional information.

Thank you for offering arbitration.

I accept_____ I decline_____

Signature_____________________

On September 25th, I replied to their email with the following:

Questions before we make the decision about arbitration.

If we decide NOT to enter into arbitration, what happens? Does our complaint remain on the company's record? Can people see that they have been complained about and what the complaints were? How long does it stay on their record?

If we do go to arbitration, is the decision on their record? Are others able to see what the outcome is?

My main reason is doing all of this is so others can be well informed as to how they do business.

To validate this complaint or to see the documents for yourself, click on the link below under the heading that says, "BBB and A-1 Razorback Moving Company Documents."